Order Cancellation Policy

Effective Date: May 1, 2026

1. The 12-Hour Grace Window

Inbound invoice commitments can be fully canceled or modified within an absolute cutoff of 12 hours from initial purchase execution, provided the shipment has not yet transited to physical warehouse sorting or fulfillment processing.

2. Post-Grace Window Constraints

Once the 12-hour window closes, all orders automatically enter our active digital automation pipelines for picking, packing, and courier routing. At this stage, cancellations or structural modifications are strictly non-guaranteed.

Fulfillment Rule: Dispatched or shipped consignments cannot be recalled mid-transit. The buyer must wait for physical package reception and then process a standard return claim in full compliance with our official Return & Refund Policy.

3. Custom & Personalized Order Exclusions

Please note that customized or personalized fanwear (including custom player names, unique numbers, or specific kit prints) enters production fast. Once manufacturing allocations have begun, these orders are classified under permanent Final Sale rules and cannot be canceled, amended, or refunded, except in documented cases of structural textile defects.

4. Approved Cancellation Refund Window

When an inbound cancellation request is officially processed and validated within the legal 12-hour grace period, a comprehensive financial settlement will be issued instantly.

Disbursements are automatically directed back to your original payment method within 5 operational business days. Please note that localized gateway settlement speeds depend entirely on your merchant banking facility and card underwriting institution.

5. How to File a Cancellation Request

To secure an administrative cancellation run, communicate directly with our billing support desk as quickly as possible via email: support@jerseysteamsleagues.com.

Please include the following verification criteria within your message queue:

• Exact Order Number Identifier (e.g., #JTL1024)
• Full Legal Name utilized during check-out
• Verified Email Profile linked to the transaction invoice
• Explicit structural instruction (Specify: "Cancel Order" or "Modify Sizing Parameters")